FAQ
Welcome to USMilitaryMagnets.com FAQ (Frequently Asked Questions).
Below you'll find answers to common questions about our military products, official licensing, custom orders, bulk purchases, shipping, returns, payments, and more.
Can't find the answer you're looking for? Contact us at support@usmilitarymagnets.com and we'll be happy to help.
ABOUT USMILITARYMAGNETS.COM
Who is USMilitaryMagnets.com?
USMilitaryMagnets.com is a Veteran-Owned American business specializing in U.S. military magnets and related military, veteran, patriotic, campaign, unit, and military-family products.
Our goal is to provide products that allow veterans, service members, military families, collectors, and patriotic Americans to proudly represent the military service and history that mean something to them.
USMilitaryMagnets.com is operated by USA Cap Co., LLC and is located in Manchester, Tennessee.
Are you Veteran-Owned?
Yes. We are proudly Veteran-Owned.
Military service is personal to us, and we understand that the branch, unit, campaign, operation, or veteran designation represented on a product can have a meaning that goes far beyond the product itself.
Where are you located?
We are located in Manchester, Tennessee, USA.
Our business mailing address is:
USA Cap Co., LLC
USMilitaryMagnets.com
113 Shadow Mist Ln
Manchester, TN 37355
United States
Are your products Made in the USA?
Yes. All products sold by USMilitaryMagnets.com are Made in the USA.
We're proud to be a Veteran-Owned American business offering products made right here in the United States.
Are your military products officially licensed?
The majority of our military products are Officially Licensed Products of the respective branches of the United States Armed Forces.
We offer officially licensed merchandise representing the U.S. military branches, along with additional veteran, patriotic, historical, campaign, family-pride, and related products.
Because not every product on our Website necessarily requires or carries military licensing, officially licensed status may be identified on the applicable product or product description where appropriate.
OUR PRODUCTS
Which branches of the military do you offer products for?
Our product collection includes merchandise representing the:
- U.S. Army
- U.S. Navy
- U.S. Air Force
- U.S. Marine Corps
- U.S. Coast Guard
- U.S. Space Force
We also offer or may offer products representing veterans, military units and divisions, wars, military campaigns and operations, POW/MIA remembrance, military families, and American patriotism.
Do you offer Veteran products?
Yes.
Veterans are a major part of what USMilitaryMagnets.com is all about.
Our collection includes products recognizing military service, veteran status, wars and campaigns, military units, and other aspects of a veteran's service.
Do you offer products for military families?
Yes.
We recognize that military service affects the entire family.
Our collection may include products for proud military and veteran moms, dads, parents, grandparents, sons, daughters, spouses, and other family members.
Do you offer magnets for specific wars or military campaigns?
Yes.
Our collection includes or may include designs representing American wars, military campaigns, and operations from different periods of U.S. military history.
Product availability changes as we continue expanding our collection, so check the Website regularly for new designs.
Do you offer military unit and division magnets?
Yes.
We offer or may offer products representing military units, divisions, and other organizations.
If you don't see the unit you're looking for, contact us. We also accept custom-order requests.
Will you be adding more designs?
Yes.
We are continually working to expand the USMilitaryMagnets.com collection.
Our goal is to build an extensive selection representing America's military branches, veterans, units, divisions, campaigns, operations, military families, and military heritage.
CUSTOM ORDERS
Do you accept custom orders?
Yes! We accept custom orders.
If you need a military, veteran, unit, organization, event, business, family, or other custom magnet design, contact us at:
Please provide as much information as possible about what you need.
What information should I provide for a custom order?
When requesting a custom product, please include as much of the following information as applicable:
- Type of product you need;
- Desired quantity;
- Desired size;
- Text or wording;
- Military branch, unit, campaign, or organization;
- Preferred colors;
- Desired artwork or design concept;
- Deadline or requested delivery date; and
- Any other special instructions.
If you already have artwork, a logo, or other reference material, let us know when you contact us.
Can you reproduce any military logo or insignia I request?
Not necessarily.
Custom orders involving protected military trademarks, insignia, logos, copyrighted artwork, or other intellectual property may be subject to licensing, authorization, reproduction, or other legal restrictions.
We reserve the right to decline or modify a custom request when necessary to comply with applicable intellectual-property, military-licensing, or other legal requirements.
Can I provide my own artwork for a custom order?
Yes, subject to review.
You must have the necessary rights or permission to use artwork, photographs, logos, trademarks, or other materials you provide to us.
We may decline artwork that appears to infringe another person's or organization's intellectual-property rights or otherwise cannot lawfully be reproduced.
Can custom orders be returned?
Because custom and personalized products are made specifically for the customer, they are generally non-returnable and non-refundable unless:
- We made an error;
- The product arrives damaged or defective;
- The finished product materially differs from the approved order; or
- Applicable law requires otherwise.
Please carefully review names, dates, spelling, artwork, quantities, and other customization details before approving a custom order.
BULK ORDERS & DISCOUNTS
Do you accept bulk orders?
Yes! We welcome bulk orders.
Bulk orders may be ideal for:
- Military units;
- Veteran organizations;
- Veterans' events;
- Reunions;
- Military associations;
- Businesses;
- Retailers;
- Fundraisers;
- Clubs and organizations;
- Schools;
- Special events;
- Family reunions; and
- Other large-quantity needs.
Contact us at support@usmilitarymagnets.com with your requirements.
Do you offer bulk discounts?
Yes. We offer bulk discounts.
Bulk pricing may depend upon factors such as:
- Product;
- Quantity;
- Design;
- Size;
- Customization;
- Production requirements; and
- Other order-specific factors.
Contact us for a bulk-order quote.
Is there a minimum quantity for a bulk discount?
Bulk-discount eligibility may depend upon the particular product and order.
Send us the product you're interested in and your desired quantity, and we'll let you know what bulk pricing may be available.
Can I place a custom bulk order?
Yes.
We accept both custom orders and bulk orders, and the two can be combined.
Contact us with your desired design, specifications, quantity, and requested deadline, and we'll determine what options are available.
Can organizations request a quote before ordering?
Yes.
For larger or custom orders, contact us at support@usmilitarymagnets.com with your requirements and requested quantity so we can provide applicable pricing and order information.
ORDERING
How do I place an order?
Browse USMilitaryMagnets.com, select the products you want, add them to your shopping cart, and proceed through checkout.
Our online store operates using the BigCommerce e-commerce platform.
Do I need an account to shop?
Available checkout options are displayed during the checkout process.
Creating a customer account, where available, can make it easier to manage your customer information and review applicable order information.
Can I change my order after I place it?
Contact us as soon as possible at support@usmilitarymagnets.com.
If your order has not yet entered processing or production, we may be able to make a change.
We cannot guarantee changes once an order has been processed, shipped, or, in the case of custom products, entered production.
Can I cancel my order?
Contact us as quickly as possible.
If processing or production has not begun, cancellation may be possible.
Custom products may enter production shortly after approval or ordering and may become non-cancellable once production begins.
SHIPPING
Where do you ship?
We ship to eligible addresses within the United States.
Do you ship internationally?
No. We do not ship internationally.
At this time, USMilitaryMagnets.com accepts orders for delivery within the United States only.
Do you accept international orders to be delivered within the United States?
No.
We currently do not accept international orders requiring delivery within the United States.
How much does shipping cost?
Every purchase made directly through USMilitaryMagnets.com includes FREE SHIPPING to eligible destinations within the United States.
There is no minimum purchase required. Whether you're ordering a single magnet or placing a larger order, standard shipping is FREE when you purchase directly from our website.
Our Free Shipping offer:
- Applies to purchases made directly through USMilitaryMagnets.com;
- Applies to eligible shipping destinations within the United States;
- Has no minimum order amount; and
- Applies to every qualifying purchase, not just special promotions.
USMilitaryMagnets.com does not accept international orders and does not ship internationally.
As a Veteran-Owned American business, we're proud to make ordering simple: shop directly from our website and enjoy FREE U.S. SHIPPING on every qualifying order.
Veteran-Owned. Made in the USA. Free U.S. Shipping.
How long will my order take to arrive?
Order processing and shipping transit times are separate.
Delivery estimates may vary depending upon the product, destination, carrier, order volume, custom-production requirements, weather, holidays, and other circumstances.
Any delivery date displayed or communicated is an estimate unless expressly stated otherwise.
Will I receive tracking information?
When tracking is available, it may be provided by email or through your customer account.
Please allow time for carrier tracking to become active after a shipping label is created.
What if I entered the wrong shipping address?
Contact us immediately at support@usmilitarymagnets.com.
If the order has not yet been processed or shipped, we may be able to correct the address.
Once an order has been transferred to a shipping carrier, we cannot guarantee that the delivery address can be changed.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
What if my package is delayed?
Carrier delays can occur because of weather, transportation disruptions, holidays, high shipping volume, natural disasters, incorrect addresses, or other circumstances outside our reasonable control.
If your shipment appears significantly delayed, contact us and we will assist where reasonably possible.
What if tracking says delivered but I don't have my package?
First:
- Verify the shipping address on your order;
- Check around the delivery location;
- Check with other members of your household;
- Check with neighbors where appropriate; and
- Contact the shipping carrier if necessary.
If you still cannot locate the shipment, contact us at support@usmilitarymagnets.com.
RETURNS & REFUNDS
What is your return policy?
We offer a 90-day return period on eligible merchandise.
Unless otherwise stated for a particular product, eligible merchandise may generally be returned within 90 days of delivery, subject to our Shipping & Returns Policy.
The 90-day period begins on the date carrier tracking indicates the merchandise was delivered.
What condition must a return be in?
For a discretionary return, merchandise should generally be:
- Unused;
- Undamaged;
- In substantially original condition;
- In resalable condition; and
- Accompanied by original packaging or materials where reasonably applicable.
Do I need to contact you before returning an item?
Yes.
Please contact us at support@usmilitarymagnets.com before mailing a return so we can provide the appropriate return authorization and instructions.
Do not automatically mail returns to our business mailing address without first receiving return instructions.
Who pays for return shipping?
Responsibility for return shipping depends upon the reason for the return.
If a return results from our verified error or qualifying defective merchandise, we will provide appropriate return instructions.
For discretionary returns unrelated to our error, the customer is generally responsible for return-shipping costs unless otherwise stated or required by law.
Are original shipping charges refundable?
Original shipping charges may be non-refundable for discretionary returns where permitted by law.
How are refunds issued?
Approved refunds are generally issued to the original payment method where practicable.
Refunds may be processed after returned merchandise has been received and inspected.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
What if my order arrives damaged?
Contact us promptly at support@usmilitarymagnets.com.
Please include:
- Your order number;
- A description of the problem; and
- Photographs of the product and packaging when requested.
Please do not discard damaged merchandise or packaging until we've had an opportunity to review the claim if we ask you to retain it.
What if I receive the wrong product?
Contact us promptly with your order number and details about what you received.
After verification, we'll work with you on an appropriate resolution, which may include a replacement or refund.
What if my product has a manufacturing defect?
Please contact us and provide your order information and photographs showing the issue when applicable.
We'll review the problem and determine the appropriate resolution.
PAYMENTS, PRICING & PROMOTIONS
What forms of payment do you accept?
The payment methods currently available are displayed during checkout.
Payment options may change as payment services available through our online store change.
Are prices in U.S. dollars?
Yes.
Unless otherwise stated, prices displayed on USMilitaryMagnets.com are in U.S. dollars (USD).
Will I be charged sales tax?
Applicable sales tax may be calculated and collected where required by law.
The amount, when applicable, will be displayed during checkout.
Do you offer coupon codes or promotions?
We may offer coupon codes, discounts, sales, or other promotions from time to time.
Promotional offers may be subject to expiration dates, product exclusions, minimum-purchase requirements, quantity limitations, or other terms.
Can I combine discount codes?
Unless a promotion specifically states otherwise, promotional offers or discount codes may not be combinable.
Do you sell gift certificates?
Where available on USMilitaryMagnets.com, customers may purchase gift certificates subject to the terms presented at purchase and applicable law.
MILITARY LICENSING & TRADEMARKS
Does the U.S. military endorse USMilitaryMagnets.com?
The sale of officially licensed products does not mean that every product on USMilitaryMagnets.com is endorsed by the United States Government or that USA Cap Co., LLC is itself a branch or agency of the U.S. Government.
The majority of our military products are officially licensed products of the respective branches of the U.S. Armed Forces.
Other veteran, patriotic, historical, family-pride, campaign, or related merchandise may not require or carry branch licensing.
Why does official military licensing matter?
Military branch names, trademarks, insignia, and other protected intellectual property may be subject to licensing requirements.
Official licensing allows qualifying merchandise to be produced and sold using applicable protected military branding under the relevant licensing authorization.
We take those requirements seriously.
Do Your Products Support the U.S. Military's MWR Program?
When you purchase qualifying Officially Licensed U.S. Military products from USMilitaryMagnets.com, your purchase helps support the military trademark licensing programs associated with those products. Licensees pay royalties and licensing fees for the authorized use of protected U.S. military names, trademarks, logos, insignia, and other intellectual property.
Revenue generated through these official licensing programs helps support Morale, Welfare and Recreation (MWR) programs and activities benefiting members of the U.S. Armed Forces and, depending on the applicable military program, their families, veterans, retirees, and military communities.
MWR programs help enhance military quality of life through a wide variety of recreational, community, family, fitness, and other support programs and services.
So, when you choose an officially licensed military product from USMilitaryMagnets.com, you're doing more than purchasing an authentic product—you are also participating in an official licensing system that helps generate financial support for programs benefiting the military community.
As a Veteran-Owned business, we're especially proud that the majority of the military products we sell are officially licensed and that the licensing and royalty system associated with those products helps give back to the military community.
Look for officially licensed products throughout USMilitaryMagnets.com.
PRIVACY & CUSTOMER INFORMATION
How do you protect my personal information?
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
Our store operates using BigCommerce, and payment transactions may involve third-party payment providers.
For complete information about our data practices, please review our Privacy Policy, Cookie Policy, and California & U.S. State Privacy Notice.
Do you sell my personal information?
USMilitaryMagnets.com does not sell personal information for money in the ordinary meaning of the word "sell."
Certain state privacy laws define terms such as "sale" or "sharing" more broadly.
Please review our Privacy Policy and California & U.S. State Privacy Notice for additional information and any rights that may apply to you.
CONTACT US
How can I contact USMilitaryMagnets.com?
For customer service, product questions, custom orders, bulk orders, return questions, or other assistance:
Email: support@usmilitarymagnets.com
Mailing Address:
USA Cap Co., LLC
USMilitaryMagnets.com
113 Shadow Mist Ln
Manchester, TN 37355
United States
What should I include when contacting customer service?
For an existing order, please include your order number whenever possible.
For custom or bulk orders, include the product, desired quantity, specifications, artwork requirements, and requested deadline where applicable.
Providing complete information helps us respond to your request more efficiently.
STILL HAVE QUESTIONS?
We're here to help.
Whether you're looking for a particular military design, need assistance with an existing order, want a custom product, or need pricing for a large bulk purchase, contact us at:
Veteran-Owned. Made in the USA. Proudly Serving Those Who Served.
USMilitaryMagnets.com
Operated by USA Cap Co., LLC
Manchester, Tennessee
Veteran-Owned American Business
All Products Made in the USA
Majority of Military Products Officially Licensed
Custom Orders Welcome
Bulk Orders & Bulk Discounts Available
90-Day Returns on Eligible Merchandise
U.S. Orders & Shipping Only