Shipping & Returns

Effective Date: August 31, 2026
Last Updated: August 31, 2026

This Shipping & Returns Policy applies to purchases made from USA Cap Co., LLC doing business as USMilitaryMagnets.com.

We want customers to receive their orders accurately, securely, and in satisfactory condition.

1. Order Processing

Orders are processed as promptly as reasonably possible.

Processing time and shipping transit time are separate. An estimated delivery date, where provided, may include both processing and carrier transit estimates.

Orders placed on weekends, holidays, or outside normal business hours may begin processing on the next applicable business day.

2. Shipping Charges

Applicable shipping charges are calculated or displayed during checkout based upon available shipping methods, destination, products ordered, and other relevant factors.

Customers should review all shipping charges before submitting an order.

3. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review your shipping information before submitting an order.

If you discover an address error after ordering, contact us immediately at support@usmilitarymagnets.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the shipping carrier.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility to the extent permitted by law.

4. Delivery Estimates

Any delivery date or transit time displayed on the Website is an estimate unless expressly identified as guaranteed.

Carrier delays may occur because of:

Weather;
Transportation disruptions;
High shipping volumes;
Natural disasters;
Governmental action;
Labor disruptions;
Incorrect addresses; or
Other circumstances outside our reasonable control.

5. Tracking

When tracking information is available, it may be provided by email or through the customer's account.

Tracking information is generated by the applicable carrier and may require time to become active after a shipping label is created.

6. Lost Packages

If tracking indicates that a shipment has not been delivered within a reasonable period, please contact us at support@usmilitarymagnets.com.

We may request information necessary to investigate the shipment with the carrier.

Resolution may depend upon the circumstances, carrier investigation, available tracking information, and applicable law.

7. Packages Marked Delivered

If tracking shows a package as delivered but you cannot locate it, please:

Verify the shipping address;
Check around the delivery location;
Check with household members or neighbors where appropriate; and
Contact the carrier if necessary.

If the package remains missing, contact us so that we can determine whether additional assistance or a carrier investigation is appropriate.

8. Damaged Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, or materially different from what you ordered, contact us promptly at support@usmilitarymagnets.com.

Please provide:

Your order number;
A description of the problem; and
Photographs of the product and packaging when reasonably requested.

Do not discard damaged merchandise or packaging until the claim has been reviewed if we request that they be retained.

When a valid claim is approved, we may provide an appropriate replacement, refund, store credit, or other remedy consistent with applicable law and the circumstances.

9. Incorrect Items

If we send an item materially different from the item ordered, please contact us promptly.

After verification, we will provide an appropriate remedy, which may include replacement or refund.

10. 90-Day Return Period

Unless otherwise stated for a particular product, eligible merchandise may be returned within 90 days of delivery.

To qualify for a discretionary return, merchandise should generally be:

Unused;
Undamaged;
In substantially original condition;
In resalable condition; and
Returned with original packaging or accompanying materials where reasonably applicable.

Customers should contact us for return authorization and instructions before mailing merchandise back.

The 90-day period begins on the date carrier tracking shows the merchandise as delivered.

11. Personalized and Custom Products

Products manufactured, printed, personalized, customized, or otherwise produced specifically for an individual customer may be non-returnable and non-refundable except where:

We made an error;
The merchandise arrives defective or damaged;
The merchandise materially differs from the approved order; or
Applicable law requires otherwise.

Customers are responsible for reviewing personalization information, spelling, dates, names, artwork, and other custom information before approving or submitting an order.

12. Final-Sale and Non-Returnable Products

Certain merchandise may be identified as final sale or non-returnable where permitted by law.

Any material return restriction applicable to a particular product should be disclosed before or at the time of purchase.

13. Return Shipping Costs

Responsibility for return shipping depends upon the reason for the return.

When a return results from our verified error or qualifying defective merchandise, we may provide return instructions or otherwise address reasonable return-shipping costs.

For discretionary returns unrelated to our error, the customer is generally responsible for return-shipping costs unless otherwise stated or required by law.

14. Refunds

Approved refunds will generally be issued to the original payment method where practicable.

Refunds may be issued after the returned merchandise is received and inspected.

The time required for a refund to appear may vary depending upon the payment processor, financial institution, and payment method.

Original shipping charges may be non-refundable for discretionary returns where permitted by law.

15. Exchanges

Where exchanges are available, they are subject to product availability.

If a replacement product is unavailable, another appropriate resolution may be offered.

16. Order Changes and Cancellations

We cannot guarantee cancellation or modification after processing has begun.

Custom or personalized products may enter production shortly after an order is placed and may therefore become non-cancellable once production begins.

17. Refused and Undeliverable Shipments

Orders returned because of refusal, an incorrect address, an incomplete address, or inability of the carrier to complete delivery may be subject to additional shipping costs or other reasonable charges where permitted by law.

18. Return Address

Do not automatically mail returns to our business address without first obtaining return instructions.

Authorized returns should be sent only to the return location provided by USMilitaryMagnets.com when the return is approved.

Our general business mailing address is:

USA Cap Co., LLC
USMilitaryMagnets.com
113 Shadow Mist Ln
Manchester, TN 37355
United States

19. Contact Us

For shipping, return, damaged-product, exchange, or order questions: